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Frequently Asked Questions

Can I rent items individually?

While some items are available to be rented individually,  the majority of our items cannot be rented without renting a collection.

 

Can I see the items in person?

Yes!  All of our locations do showings by appointment only. To schedule a showing, submit an inquiry, and the location of your choice will reach out to you within 48 hours of receiving your inquiry.

 

Where is your store?

We have over 20 locations nationwide. Please view our map to see the location nearest you.

 

How can I pick up my items?

Generally most of our locations do pick-up's on Wednesday or Thursday. Then returns on Mondays. We allow this large time window as a courtesy to allow clients to have plenty of time with their items for set up/tear down, etc. However pick up and return days can vary by location.

 

Do you deliver?

At this time, none of our locations offer delivery.

Do you set up/tear down?

No, we do not currently provide set up and tear down services. We suggest you enlist the help of a day of wedding coordinator or utilize friends and family. Be sure you know your venue’s policy on when you can access your venue and when you must be packed up. Most of our locations have a coordinator or decorator that they can recommend. 

Do you service all of Ohio?

Yes! Partydreams is available for all of Ohio, including Cleveland, Columbus, Toledo, Dayton, Cincinnati, and all surrounding areas. Partydreams is the original flat-rate decor provider in Ohio. We are also available in 8 states, and growing!

 

How do I reserve my items?

Submit an inquiry under the “contact Us” tab on our website. Once your location verify's date availability, they will confirm which collection you would like to reserve. You will then be sent a rental agreement and an invoice. Collections can only be held for 24 hours after sending out the invoice and rental agreement. Due to the volume of couples looking at the same date. It is only after the agreement and invoice are both completed that we reserve your collection and secure your date! Selecting a collection and having a conversation alone does not reserve your items. 

When should I reserve my collection?

Most vendors book their dates out 1-2 years in advance. So we suggest booking as soon as you have reserved your venue, and decided on a collection.

Are candles provided?

No, we no longer provide wax candles. All of our locations have switched to only allowing LED candles to be used in our vases. Most locations provide LED candle sets as an add on, cost varies per location. 

Do the Backdrops and Arches Break down?

Yes, all of the items break down for transport.

And our number one asked question...

​Can I really get ALL of the items offered in the collection i choose?

Yes! We have many prospective clients suggest that our services seem too good to be true.  While all of our collections are extremely expansive, please be mindful of the following:

  • How much you will need to transport.

  • How much you will be responsible for keeping track of over the weekend.

  • How many boxes/containers will need to be stored at your venue or home.

  • The cost of the items you're taking responsibility for. 

 

Best practice is to reserve the items you think you will actually need for your event. This will help you avoid unnecessary stress related to transporting and storing.

What if I want to cancel, after I have already booked?

We follow the industry standard of not offering refunds.  Although we do understand life happens, so unlike most vendors in the wedding industry, we do offer the ability to reschedule. If something happens and you need to cancel your original date, we allow you one opportunity to reschedule your reservation.  However, if the new date you have selected is fully booked, we will be unable to accommodate you on that day. 

Let’s us provide your dream decor!

Get in touch so we can start working together.

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